Return & refund Policy

At Zenithra, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

We accept returns under the following conditions:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all tags intact.
Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not due to our fault)
Products without original packaging or tags
Personal care items, innerwear, or hygiene-related products
Items marked as “Final Sale” or “Non-Returnable”

3. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product:

You must notify us within 48 hours of delivery
Share clear photos/videos as proof
After verification, we will provide:
- Replacement OR
- Full refund

4. Return Process

To initiate a return:

Email us at support@zenithra.com
Provide:
- Order number
- Reason for return
- Photo/video proof (if applicable)

Once approved:

We will guide you with return instructions
Return shipping may be arranged or self-shipped depending on location

5. Refund Policy

Refunds are processed after we receive and inspect the returned item.
Approved refunds will be processed within 5–7 business days.

Refund methods:

Prepaid Orders: Refund to original payment method
Cash on Delivery (COD): Refund via bank transfer or UPI

6. Return Shipping Charges

If the return is due to our error (damaged/wrong item):
✔ We bear the shipping cost
If the return is due to customer reasons:
✔ Shipping charges may be deducted

7. Order Cancellation

Orders can be canceled before they are shipped.
Once shipped, cancellation is not possible.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your bank/payment provider
If still not received, contact us